All VOOK bicycles sold by (Authorized Dealers) are supplied directly by the brand, with frame numbers and component serial numbers fully traceable. Unauthorized channels (such as certain individual online shops, second-hand platforms, or unlicensed bike shops) may sell assembled, refurbished, stolen, or even counterfeit products, whose safety cannot be guaranteed.

To ensure you receive the full VOOK product experience and after-sales support, VOOK kindly reminds you: please be sure to purchase our products only through officially authorized VOOK dealers. Only VOOK bicycles bought from authorized dealers are eligible for the official quality warranty, genuine parts supply, and comprehensive after-sales service.